Support
Returns & Refunds
Custom items are made for one person, so our policy focuses on making defects right rather than restocking.
Manufacturing defects
Misprints, ink or stitching faults and garments that differ materially from the design you approved are our responsibility. Send a photo within 30 days of delivery and we reprint or refund in full — your choice. Nothing needs to be shipped back.
Damaged shipments
If a parcel arrives damaged, photograph the packaging and the item and contact us within 30 days. We replace the item at no cost.
Incorrect item received
Wrong garment, wrong color or wrong size compared with your order confirmation: we send the correct item and cover return shipping if we need the original back.
Design errors made when ordering
Typos, low-resolution uploads or placement you changed your mind about are not covered once production has started, because the piece is made only for you. Contact us within 12 hours of ordering and we will swap the artwork or cancel and refund if production hasn't begun.
Size selection
Check the size guide on each product page before ordering. If the fit is wrong, we offer one replacement at 50% within 30 days of delivery.
Non-custom items
Unprinted blanks ordered without customization can be returned unworn and unwashed within 30 days for a refund of the item price.
How refunds are issued
Refunds are returned to the card used at checkout via Stripe, usually within 5–10 business days depending on your bank.